Updated 20 March 2024
Hanham Surgery is a GP practice in Bristol providing a range of primary medical services from its main and branch practice. We carried out an announced assessment of 1 quality statement, equity in access on 26 March 2024. We carried out the assessment as part of our work to understand how practices are working to try and meet the demands for access and to better understand the experience of people who use services and provider. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, in this challenging context, access to general practice remains a concern for people. The assessment of the quality statement equity in access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. The responsive key question rating remains good, as part of this assessment we identified areas needed for improvement. Whilst the leaders understood the challenges to patient access and responded to patient needs, patient feedback relating to access from the GP Patient Survey was below the national average for 2023.