Archived: Coquet Medical Group

Updated 19 August 2024

Coquet Medical Group provides care and treatment to approximately 12,000 patients of all ages, based on a Personal Medical Services (PMS) contract. The practice is part of the NHS Northumberland Integrated Care Board (ICB) and provides care and treatment to patients living in Amble and the surrounding areas. We visited the following locations as part of the inspection: Amble Health Centre, Percy Drive, Amble, Morpeth, Northumberland. NE65 0HD. Broomhill Health Centre, Hadston Road, South Broomhill, Morpeth, Northumberland. NE65 9SF. The Coquet Medical Group main practice and branch surgery are located in purpose-built buildings which provide patients with fully accessible treatment and consultation rooms. We carried out an announced focussed assessment of 7 quality statements under the responsive key question on 6 September 2024. This assessment was carried out to assess the quality of services being delivered based on patient feedback we had reviewed. This service was last inspected in August 2016 and rated Good overall and for all key questions. The practice had a mostly white British population. Nationally reported data showed that 1.8% of the population were from non-white ethnic groups. The data also showed the practice had a higher percentage of people with long-standing health conditions than the England average, and more people with caring responsibilities. Life expectancy for men was just below the England average, and for women it was higher. There were higher levels of social deprivation, especially in relation to older people and children. The practice is part of the Northumberland Primary Care (NPC) group.

Updated 19 August 2024

Patient feedback we reviewed during this assessment showed that patient experience overall was positive, with staff being described as kind, friendly and understanding, however feedback related to access was mixed. The 2023 GP patient survey showed that patient satisfaction with access was well below local and national averages. The percentage of patients who found it easy to contact the practice by phone, or via the practice website or NHS app, was significantly lower than other practices in the area. This was still the case in 2024, although the data had improved slightly. We received feedback from 67 patients via our Give Feedback on Care website during the weeks leading up to the inspection; 47 of the people who contacted us gave positive feedback, including about improvements made to access. Patients were positive about their overall experience of the practice, how well they felt listened to by the healthcare professional and satisfaction with being treated with care and concern by the healthcare professional and being involved in decisions about their care and treatment remained high when compared with previous years. Satisfaction in these was higher than local and national practices.