Letter from the Chief Inspector of General Practice
This practice is rated as Good overall. (The practice was previously inspected in March 2015 and rated Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive at West Bromwich Partnerships for Health on 15 November 2017. We inspected this location as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- The lead GP engaged with the local community by attending places of worship to encourage uptake of reviews for long term conditions and screening.
- Results from the national GP patient survey showed patients felt they were treated with compassion, dignity and respect.
- Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- The practice was able to demonstrate a governance framework which supported the delivery of the strategy and good quality care.
- There was evidence that the practice had sought feedback and implemented changes to improve.
- The practice was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
- There was a strong focus on continuous learning and improvement at all levels of the organisation. The practice had achieved training status and there were two associate GP trainers working at the practice.
The areas where the provider should make improvements are:
- Continue to engage with patient groups to improve uptake of cervical cytology.
- Achieve improvement in the number of carers identified in order to offer them support.
- Carry out learning disability reviews for all patients on the register
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice