We carried out a review of the data available to us about Bluebird Care (Tamworth and Lichfield) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bluebird Care (Tamworth and Lichfield), you can give feedback on this service.
Bluebird Care (Tamworth and Lichfield) is a domiciliary care agency providing personal care to people living in their own homes. It is a part of a network of franchises which are operated independently by the franchise holders. At the time of the inspection, 34 people were supported by the service, which covered the geographical area of Staffordshire and North Warwickshire. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where people receive this regulated service, we also consider any wider social care provided.
People's experience of using this service and what we found
People received safe care. Risks were assessed, and staff knew people they supported very well. The registered manager assured us additional detail would be added to risk management plans, so staff could refer to these for information if needed. People received their medicines as prescribed. Staff were trained and understood the importance of infection prevention and control.
People told us they had not experienced any missed calls. The provider’s call monitoring system identified if staff were running a few minutes late and office staff then notified people of this.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Staff understood the need to gain people’s consent before supporting them with personal care.
People and relatives described staff as kind and caring. People had consistency in the staff who undertook their care calls and this helped promote an understanding of how people liked their support delivered.
People’ care plans were personalised to reflect their personal preferences and choices. Staff used information to engage with people to discuss topics or hobbies of interest to them.
People and their relatives were involved in planning their care and reviews of support took place. They were given opportunities to give feedback and the provider used this to identify where areas of improvement were needed.
The provider had systems and processes in place to check on the safely and quality of the services.
Why we inspected
This was a planned inspection based upon our inspection methodology. The service was registered with us on 10 September 2018 and this was the provider’s first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk