26 June 2013
During a routine inspection
We saw from people's care plans that people were supported to live as independently as possible. The agency had carried out a sufficient assessment of the needs of each person, and kept this under review, to enable appropriate care and support to be given.
The service had in place policies and procedures covering safeguarding and the protection of vulnerable adults. Staff were familiar with safeguarding and whistle blowing procedures and knew what to do in the event of abuse being suspected.
We reviewed the recruitment and selection processes and found them to be robust. This ensured that people were supported by suitably qualified, skilled and experienced staff.
This was the first inspection of the agency. We saw they had put systems in place to make sure people were safely cared for. This included policies and procedures, induction training for staff and quality monitoring systems.