• Doctor
  • GP practice

Ravenswood Medical Practice

Overall: Good read more about inspection ratings

Ravenswood Health Centre, 24 Hening Avenue, Ipswich, Suffolk, IP3 9QJ (01473) 271122

Provided and run by:
Ravenswood Medical Practice

All Inspections

13 December 2023

During an inspection looking at part of the service

We carried out an announced focused assessment at Ravenswood Medical Practice on 13 December 2023. Overall, the practice is rated as good.

Safe - not inspected, rating of good carried forward from previous inspection

Effective - not inspected, rating of good carried forward from previous inspection

Caring - not inspected, rating of good carried forward from previous inspection

Responsive - good

Well-led - not inspected, rating of good carried forward from previous inspection

Following our previous inspection on 9 January 2019, the practice was rated good overall and for all key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Ravenswood Medical Practice on our website at www.cqc.org.uk

Why we carried out this assessment

We carried out this inspection in line with our inspection priorities, to look specifically at access and the other areas covered by the Responsive key question.

How we carried out the inspection/review

This assessment was carried out in a way without the need for a visit. We:

  • assessed data
  • spoke to staff using video conferencing
  • looked at written evidence using video conferencing.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice organised and delivered services to meet patients’ needs.
  • People were generally able to access care and treatment in a timely way, although there were some challenges.
  • Complaints were listened and responded to and used to improve the quality of care.

Whilst we found no breaches of regulations, the provider should:

  • Continue to monitor and take steps to improve telephone and appointment access.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

9 Jan 2019 to 9 Jan 2019

During a routine inspection

We carried out an announced comprehensive inspection at Ravenswood Medical Practice on 9 January 2019. This was part of our planned inspection programme.  We previously inspected the practice in February 2016 and it was rated good.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected

• information from our ongoing monitoring of data about services and

• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

At this inspection we found:

  • The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated patients with compassion, kindness and dignity and patients were involved in their care and decisions about their treatment. Arrangements had been improved to maintain confidentiality at the reception desk.
  • The practice had good facilities and was well equipped to treat patients and meet their needs. Patients in the waiting rooms and throughout the premises were monitored, in case they suddenly became unwell.
  • GP appointments were initially managed through a GP telephone consultation. Feedback from the National GP Patient Survey identified some patient dissatisfaction in relation to getting through on the telephone, however patients we spoke with and received comments from were positive about the service received and, although there could be a delay, this was minimal. The practice continued to respond to patient feedback.
  • There was a supportive culture and a focus on continuous learning and improvement at all levels of the practice. The practice proactively sought feedback from staff and patients, which it acted on.

The areas where the provider should make improvements:

  • Provide contact information on the Parliamentary and Health Service Ombudsman on the practice patient information leaflet for complaints.
  • Continue work to reduce the practice’s prescribing for co-amoxiclav, cephalosporins and quinolones.
  • Continue to review and improve patient experience when accessing the practice.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

12/01/2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Ravenswood Medical Practice on 12 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows;

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, and addressed. Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw one area of outstanding practice:

  • The practice had a proactive PPG which had been involved in a variety of activities with the practice. For example, the group had worked with the practice following diversion of a local bus route. This had meant that access to the surgery had become difficult for a number of patients. The group had been successful in reinstating the bus route.

The areas where the provider should make improvement are:

  • Ensure patients in the waiting rooms and throughout the premises are monitored, in case they become suddenly unwell.
  • Ensure annual reviews for learning disability, mental health and dementia patients are undertaken timely.
  • Improve confidentiality at the front desk.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice