13 December 2023
During an inspection looking at part of the service
We carried out an announced focused assessment at Ravenswood Medical Practice on 13 December 2023. Overall, the practice is rated as good.
Safe - not inspected, rating of good carried forward from previous inspection
Effective - not inspected, rating of good carried forward from previous inspection
Caring - not inspected, rating of good carried forward from previous inspection
Responsive - good
Well-led - not inspected, rating of good carried forward from previous inspection
Following our previous inspection on 9 January 2019, the practice was rated good overall and for all key questions.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Ravenswood Medical Practice on our website at www.cqc.org.uk
Why we carried out this assessment
We carried out this inspection in line with our inspection priorities, to look specifically at access and the other areas covered by the Responsive key question.
How we carried out the inspection/review
This assessment was carried out in a way without the need for a visit. We:
- assessed data
- spoke to staff using video conferencing
- looked at written evidence using video conferencing.
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We found that:
- The practice organised and delivered services to meet patients’ needs.
- People were generally able to access care and treatment in a timely way, although there were some challenges.
- Complaints were listened and responded to and used to improve the quality of care.
Whilst we found no breaches of regulations, the provider should:
- Continue to monitor and take steps to improve telephone and appointment access.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Health Care