- GP practice
Wellington Medical Practice
Report from 21 October 2024 assessment
Contents
Ratings
Our view of the service
Wellington Medical Practice is an NHS GP practice located in in Telford, Shropshire. The practice is situated within the Shropshire, Telford and Wrekin Integrated Care System (ICS) and delivers General Medical Services (GMS) to a patient population of 15,300. This is part of a contract held with NHS England. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 4th decile (4 out of 10). The lower the decile, the more deprived the practice population is in relative to others. The ethnic make-up of the practice registered patients is predominantly white at 87.4%, with estimates of 8.7% Asian, 2.2% mixed, 1.3% Black, and 0.4% other. At the last inspection in October 2023 using our previous methodology, we rated this service as requires improvement for providing safe, effective, caring and well-led services and inadequate for providing a responsive service. We carried out this announced assessment between 18 November 2024 and 3 December 2024 to follow-up on the breaches identified at our last assessment. The service has now been rated good overall with requires improvement for providing a responsive service.
People's experience of this service
Since the last assessment, the practice had improved access and took action to enhance people's experiences. These improvements had resulted in a significant reduction in call waiting times and enhanced availability of appointments. Patient feedback with regards to access was negative within the most recent national GP survey. However, we noted that these results pre-dated the provider's improvements they had made to improve access arrangements. The Care Quality Commission (CQC) had received negative feedback from some people about accessing the practice and difficulty getting an appointment. The practice had also received some negative feedback via their complaints route. However, the practice’s own quality review demonstrated more positive feedback from patients since the implementation of the new systems.