The Care Quality Commission
  • Doctor
  • GP practice

London Lane Clinic

Overall: Good read more about inspection ratings

Kinnaird House, Bromley, Kent, BR1 4HB (020) 8460 2661

Provided and run by:
London Lane Clinic

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about London Lane Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about London Lane Clinic, you can give feedback on this service.

20 December 2019

During an annual regulatory review

We reviewed the information available to us about London Lane Clinic on 20 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

2 November 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at London Lane Clinic on 2 November 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Improvements were made to the quality of care as a result of complaints and concerns.
  • Urgent consultations were available the same day for patients who needed them. However patients said they found it difficult to book a routine appointment less than two weeks in advance.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • The practice had identified only 37 patients as carers (0.2% of the practice list). However, in an attempt to increase the identification and support for carers the Health Care Assistant had been nominated a Carer’s Champion for the surgery and had undergone a carers support induction programme provided by the local carers support service.

There was one area where the provider should make improvements:

  • The provider should continue to review how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is made available to all carers registered with the practice.

Professor Steve Field  CBE FRCP FFPH FRCGP

Chief Inspector of General Practice