5 April 2022
During an inspection looking at part of the service
78 Hoylake Crescent is a care home for up to four people who have mental health needs and learning disabilities. At the time of our inspection, one person with mental health needs was using the service. No one had a learning disability.
The service was owned and managed by a private partnership. They also own another registered care home and supported living services.
People’s experience of using this service and what we found
People were happy living at the service. They had good relationships with staff. They were involved in planning and reviewing their care.
Medicines were managed in a safe way. Risks to people's safety and wellbeing were assessed and planned for.
The environment was safely maintained. There were systems and audits to help make sure risks within the environment were identified and reduced.
The provider had made improvements to the service since the last inspection. They had involved staff to help them understand about keeping the service safe and meeting people's needs. There were suitable systems for dealing with and learning from complaints, accidents, incidents and safeguarding alerts.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last inspection of the service was on 2 December 2021 (published 8 January 2022) and we rated the service requires improvement. The provider completed an action plan after the last inspection to show what they would do and by when to improve.
At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out a comprehensive inspection of this service on 2 December 2021. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment and good governance.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the key questions Safe and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for 78 Hoylake Crescent on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.