12 April 2022
During an inspection looking at part of the service
Jubilee Angels is a domiciliary care agency based in Sheffield providing personal care to 11 people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were very happy with the care they received, and they told us they felt safe when receiving care from the service.
Staff understood how to recognise and alert others to potential abuse involving people who used the service. The risks associated with people’s care and support needs were assessed, managed and kept under review. People received a consistent and reliable service, provided by regular staff with whom they were familiar.
The provider demonstrated safe recruitment practices. They carried out checks on the suitability of staff before they started work. Some improvements to record keeping around recruitment were discussed, and these improvements were addressed by the registered manager and provider.
People had the support they needed to manage and take their medicines safely. The provider had measures in place to protect people from infections. The management team reviewed any accidents or incidents involving people who used the service, in order to learn from these.
The management team promoted a person-centred culture within the service. People’s care and support was kind and caring. People and their relatives were encouraged to provide feedback about the service they received, so any improvements could be identified.
The provider had quality assurance systems and processes in place to enable them to monitor and improve people's care. Methods used to provide feedback to people need to be more structured, embedded and sustained to ensure they remained effective. Staff and management sought to maintain positive working relationships with the community professionals involved in people’s care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 22 September 2020)
Why we inspected
We undertook this inspection as part of a random selection of services which have had a recent Direct Monitoring Approach (DMA) assessment where no further action was needed. We were seeking assurance about this decision and to identify learning about the DMA process.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Jubilee Angels on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.