28 February 2022
During an inspection looking at part of the service
About the service
Bright Opportunities Enabling Service is a supported living service providing personal care to four people at the time of this inspection. The service supports people in their own homes. There is also a day centre section to the business. CQC do not regulate day centres so this was not looked at as part of this inspection.
People’s experience of using this service and what we found
Right Support
There were times when a person had restrictions on their liberty without the appropriate lawful authorisation. The service did not always support people to have maximum possible choice, control and independence. People did not always have control over their own lives. There was not always a process of best interest decision making and staff did not always know what decisions people could make for themselves.
Right Care
People received compassionate care from staff who were kind. However, people’s dignity was not always promoted when people displayed behaviours that were normal for them. There were always enough staff to make sure people received the support they required. People took part in activities they enjoyed. Staff knew people well and were committed to ensuring people achieved good outcomes from their support.
Right Culture
The governance processes were not always effective and had not identified where best practice was not followed. Relatives and professionals told us there was a culture of openness and support. Staff turnover was very low, which supported people to receive consistent care from staff who knew them well.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right Support, Right Care, Right Culture.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will meet with the provider after this report has been published to discuss how improvements have been implemented and imbedded. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.