- Independent mental health service
St Mary's Hospital
Report from 24 May 2024 assessment
Contents
Ratings - Acute wards for adults of working age and psychiatric intensive care units
Our view of the service
Date of assessment 23 July to 24 July 202424.
We assessed 27 quality statements across the safe, effective, caring, responsive and well led key questions. The service was a new service and had not been assessed or rated before. We rated this service as good.
The service provided safe care. Environments were clean, well maintained and fit for purpose. Environmental risks, including ligature risks were assessed, monitored and mitigated. Staff completed risk assessments for patients and updated these regularly. The ward had enough staff to keep patients safe and meet need.
Care and treatment was delivered in line with national guidance and best practice. Patients had access to a range of specialists to help meet their needs. Managers assured that staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team. Staff worked well with external stakeholders and partner services to provide continuity of care.
There was a positive culture and good leadership. Staff were positive about their roles and the service they provided. Staff, patients and careers could give feedback on the service.
However, we found that not all patients we spoke with felt fully involved in their care and care plan documents did not fully reflect the person-centred care being delivered. The service had identified these concerns through their governance and assurance processes and had projects in place to improve
People's experience of this service
Patients we spoke with were generally positive about their care and treatment. They told us they felt safe on the wards and were able to access staff when they needed them. They told us staff were kind, caring and compassionate. Patients generally felt their treatment was appropriate and effective. They told us they were able to access specialist staff such as occupational therapy and psychology. However, not all the patients we spoke with told us they felt fully involved in their care.