The Care Quality Commission
  • Doctor
  • GP practice

Archived: The Bounces Road Surgery

Overall: Good read more about inspection ratings

Forest Primary Care, London, N9 7HD (020) 8344 3130

Provided and run by:
The Bounces Road Surgery

Important: The provider of this service changed. See new profile
Important: We are carrying out a review of quality at The Bounces Road Surgery. We will publish a report when our review is complete. Find out more about our inspection reports.

All Inspections

14 August 2019

During an annual regulatory review

We reviewed the information available to us about The Bounces Road Surgery on 14 August 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

29 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Bounces Road Surgery on 29 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Issues identified during our previous inspection on 2 June 2014 had all been rectified.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The area where the provider should make improvement is:

  • To review feedback received from the national GP patient survey to identify how patient satisfaction could be improved.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

2 June 2014

During a routine inspection

The Bounces Road Surgery is a small surgery consisting of two GP’s, a trainee GP, practice nurse, practice manager and reception staff. The practice is located within  the London Borough of Enfield and has a patient list size of 4800.

We carried out an announced inspection on 2 June 2013. As part of the inspection we spoke with patients awaiting their appointment and staff throughout the day. We also received feedback through Care Quality Commission (CQC) feedback cards which were available for patients to complete prior to the visit.

We inspected the following CQC regulated activities, diagnostic and screening procedures, family planning, surgical procedures and treatment of disease and disorder or injury.

We spoke with patients awaiting their appointments who told us that they were pleased with the service that they received from the practice and that staff were kind and considerate.

The practice was safe and had procedures in place to identify and learn from significant events. Medicines were managed in a safe way and arrangements were in place to respond to emergencies.  Although we found that the practice needed to ensure that all equipment had been appropriately checked and all cleaning audits carried out

The practice had some systems in place to monitor the quality of care provided through the monmitoring of National Institute for Health and Care Excellence (NICE) guidelines and Quality and Outcome Framework (QOF) data.   Staff told us they had received training and appraisals but they were unable to provide records of this.

A chaperone policy was in place but patients had not been made aware of it and some patients told us they had difficulty getting through on the phone to make an appointment.

The practice had a  transparent culture which enabled good team working. Systems were in place to receive patient feedback to monitor performance. There was an active Patient Participation Group (PPG).

The practice was able to meet the needs of the different population groups who accessed the service.