People expressed their views and were involved in making decisions about their care and treatment. We saw that staff dealt with enquiries from patients as discretely as possible. One person told us, 'They make you feel as if you are the only patient they have.'The practice had in place safeguarding policies for both children and vulnerable adults. There was an identified lead clinician with clear roles and responsibilities to oversee safeguarding within the practice.
The practice was well organised and presented as clean, tidy and generally well maintained. There were effective systems in place to reduce the risk and spread of infection.
The provider had a recruitment policy in place. General practitioners and nurses employed within the practice were checked to ensure they had an up to date registration with the appropriate professional body.
The practice had in place a complaints policy and responded to complaints in an appropriate and timely manner.