Potton View

Updated 12 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 19 January 2021 and was announced.

Updated 12 February 2021

About the service

Potton View is a residential care home providing accommodation and personal care to 10 older people at the time of the inspection. The service can support up to 31 people in one adapted building all on one level.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

People felt safe because of the care and support provided by staff at the service. Risk assessments were in place to identify possible risks to people`s health and well-being. These assessments formed guidance for staff on how to reduce these risks. Staff worked in conjunction with guidance from external health to help promote people’s well-being.

Staffing levels were looked at to make sure they were satisfactory to meet the needs of the people living at the service. Medicines were safely managed. Lessons were learnt within the service and the organisation. Actions were taken to reduce the risk of recurrence when things went wrong or there was a near miss.

Staff knew the people they supported very well and how the person wished to be cared for. To develop their skills and knowledge staff received training, competency checks, supervisions and appraisals. People were encouraged to maintain their independence wherever possible. Staff assisted people with their food and drink intake.

Staff promoted and maintained people’s privacy and dignity. People had developed good relationships with staff who understood their individual preferences and care needs. When people approached the end of their life, the registered manager and staff would work with external health professionals. This was so people experienced as dignified a death as possible.

The building had adaptations in place to help assist people who required wheelchair access or had mobility needs. Signage about the service was clear to enable people's orientation.

People and their relatives told us staff were kind and caring. People`s personal information was kept confidential. People and their relatives were involved in discussions and agreements about their care. People’s relatives told us when they had to raise any suggestions they were listened to. Information on how to raise a complaint was on display for people and their visitors to refer to. Compliments about the service had been received.

People and staff told us the service was well managed. People were asked to feedback on the quality of the service. Staff felt well-supported. Audits including organisational reviews were carried out to monitor the service and address any improvements required. The registered manager notified the CQC of incidents that they were legally obliged to.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 30 August 2018 and this is the first inspection.

Why we inspected

This was a planned inspection as the service had yet to be rated since it registered with the CQC on 30 August 2018.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.