The Care Quality Commission
  • Doctor
  • GP practice

Archived: The Medical Centre

Overall: Good read more about inspection ratings

23 Beaconsfield Road, Southall, Middlesex, UB1 1BW (020) 8574 5943

Provided and run by:
The Medical Centre

Important: This service is now registered at a different address - see new profile

All Inspections

21 November 2019

During an annual regulatory review

We reviewed the information available to us about The Medical Centre on 21 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

31 July 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Medical Centre on 15 March 2016. The overall rating for the practice was good. However, within the key question ‘safe’ some areas were identified as ‘requires improvement’, as the practice was not meeting the legal requirements for the provision of safe care and treatment.

The practice was issued requirement notices under Regulation 12, Safe care and treatment. The full comprehensive inspection on 15 March 2016 can be found by selecting the ‘all reports’ link for the Medical Centre on our website at www.cqc.org.uk.

This inspection was a focused desk based review carried out on 31 July 2017 to assess whether the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations we identified in our previous inspection on 15 March 2016. This report covers our findings in relation to those requirements and also any additional improvements made since our last inspection.

Overall, the practice is rated as good.

Our key findings were as follows:

The practice had ensured they had access to a defibrillator and were carrying out checks on a regular basis to ensure it was in good working order.

The practice supplied an action plan and a range of documents which demonstrated they are now meeting the requirements of Regulation 12 of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2014; Safe care and treatment.

In addition improvements had been made in the following areas we had recommended :

  • The practice had improved its online access to patients to enable patients to book appointment and order repeat prescriptions.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

15 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the Medical Centre, 23 Beaconsfield Road, Southall, UB1 1BW and the branch surgery at, 3-5 Cecil Road, Hounslow, TW3 1NU on 15 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • Risks to patients were assessed and well managed, except for the practice did not have a defibrillator or risk assessment to mitigate the risk of not having one.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The area where the provider must make an improvement is to:

  • Assess the risk of not having access to a defibrillator in a medical emergency.

The area where the provider should make an improvement is to:

  • Ensure the practice improves performance identified in the GP Patient survey (January 2016), relating to how patients could access care and treatment.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice