The Willows Medical Practice

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out an announced assessment at The Willows Medical Practice on the 12 February 2025. The Willows Medical Practice is a GP practice and that delivers a service to approximately 7,670 patients under a contract held with NHS England. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 5th decile (5 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment was carried out to review the improvements made following the previous CQC assessment in June 2023 where there was a breach of the Health and Social Care Act 2008. The assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. The assessment reviewed the key questions for safe, responsive, well led and two quality statements from effective. The overall rating for this assessment is Good.

People's experience of this service

People’s response to the GP patient survey was inline or above local and national average for 2024 in response to access to the practice and whether their care and treatment needs were met. In addition, the practice had carried out their own survey in 2022/2023 and had responded to patient feedback by improving the telephone system. The 2024 survey carried out by their local primary care network (PCN) demonstrated improvements. There was a patient participation group (PPG) who represented the views of people using the service. We were provided with copies of the last three meetings, where the access, interpreters, complaints, new staff and new events were discussed. The PPG also issued a newsletter which included information about vaccinations, blood tests, the enhanced access hub, and blood pressure checks.