The Acorn & Gaumont House Surgery

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We assessed 1 quality statement from this key question. We have combined the score for this quality statement with scores for the other quality statement based on the rating from the last rated inspection in 2022, which was good. Our rating for this key question remains good. We reviewed patient feedback received through the National GP patient survey and NHS.uk website. We found that patients were broadly positive about their experience with staff. However, feedback indicated that patients continued to experience difficulty in getting through to the practice on the phone.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Feedback provided in response to the National GP Patient Survey in April 2023 and the NHS.uk website indicated that staff treated people with dignity and respect, and patients were happy with appointment times. However, we also found that people experienced difficulty in getting through to the practice by telephone and patient satisfaction with access was on a downward trend.

Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes. The practice told us they had plans to improve engagement with patients by reconvening their Patient Participation Group (PPG). The practice was also a member of a Primary Care Network (PCN) and made use of feedback obtained by the PCN.

The provider had processes in place to ensure people could register at the practice, including those in vulnerable circumstances such as homeless people and Travelers. A range of appointments were available to meet individual patient needs.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.