Patients expressed their views and were involved in making decisions about their care and treatment. We saw that patients were given information and support with regards to treatment options and that staff maintained patient's privacy and confidentiality.We spoke with seven patients including two representatives of the 'Patient Participation Group' (PPG) they told us they were treated with respect and the care they received was 'Very good.' Patients told us they were very happy with their experience of the practice and said the practice nurses were very helpful and explained everything to them. One patient said, 'I have been coming to this practice for many years, I have moved house but still want to keep my own doctor.'
We found the environment to be clean, tidy and organised. We saw there were appropriate systems in place to reduce the risk and spread of infection. Patients said, 'The practice is clean and modern, the facilities are excellent.' Another patient said, 'Hygiene seems to be a priority to them.'
Staff had received appropriate professional development and training to ensure they could meet the needs of the patients who used the service.
Staff were familiar with the procedures to report any issues or abuse of patients.
The practice had systems in place to assess and monitor the quality of the service that patients received.