We carried out a review of the data available to us about Right at Home Medway on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Right at Home Medway, you can give feedback on this service.
Right at Home Medway is a domiciliary care service providing personal care to people in their own homes. At the time of the inspection there were eight older people, including people living with dementia, using the service. Care and support was provided within the Medway towns and surrounding areas.
People’s experience of using this service
People received person-centred care that was outstanding. Staff were matched with the people they supported and had an excellent understanding of people’s individual and cultural preferences. A professional told us, “It is family run and more personal as staff get to know people’s ways, what they did before they had dementia and their likes and dislikes. They go out of their way to make things person-centred.”
Staff were motivated to support people in creative ways. Staff had enabled a person to enjoy their garden, by gradually bringing the garden to them. Reminiscence had been used to improve another person's well-being. When one person could not give their consent in writing, their verbal consent was recorded in a video.
The service had received a number of compliments about how the service had gone the ‘extra mile’ to respond flexibly to people’s individual needs. Engaging people in their interests and reminiscing about past events was seen as essential in promoting and maintaining people’s well-being.
The provider took a key role in the community, developing links and working in partnership with other social and health care professionals. They had held a dementia café and attended events to gain information on how to enable people with dementia to live well.
People were cared for by a consistent team of staff who were skilled and competent in providing care and support. Trusting and caring relationships had developed between staff and people, so people felt safe and comfortable.
Support for people enabled them to be as independent as possible so they could remain in their own home. They had maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People’s health and well-being was monitored, and they received the support they needed with their medicines. Risks to people’s well-being and the environment were effectively managed.
The service was well-led. People’s feedback about the quality of care was actively sought. There was an open culture of learning from mistakes, concerns, incidents, accidents and other relevant events.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and why we inspected
This service was registered with us on 17/10/2018 and this is the first inspection.
Follow up
We will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated Good.