We carried out a review of the data available to us about Radis Community Care (Heathcote House) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Radis Community Care (Heathcote House), you can give feedback on this service.
Heathcote House is an extra care housing service providing personal care to people. The service is a purpose built accommodation over two floors to support people to live independently. There are gardens and communal areas for people to use and enjoy while living in their own flat. The service can support up to 24 people and there were 24 people living at the service at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were safeguarded from the potential of harm and their freedoms protected. Staff assessed potential risks to people and supported people to reduce the risk to them. People received their medicines as prescribed and were supported by staff as per the guidance in their individual care plan.
Staff had been recruited appropriately and had received relevant training, so they were able to support people with their individual care and support needs. All staff received supervision and appraisals to support them to develop their skills.
Staff sought people’s consent before providing care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with empathy and understanding. People’s rights to privacy were respected by the staff who supported them to maintain their dignity and independence. People were supported to express their views and encouraged to be actively involved in making decisions about their care needs.
Individual care plans were based upon an assessment of their needs which was regularly reviewed with them. The care plan included personal details about the person’s choices and how they wished to live and be supported. People using the service were aware of the complaints process and were confident about approaching the staff if they needed to.
There were effective auditing systems in place to monitor the quality of the service provided. The views of people about the service was gathered and used to support service development. The service worked closely with other professionals as required to support people using the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update) This service was registered with us on 10/10/2018 and this is the first inspection.
The last rating for this service was Good (published 19 January 2017). Since this rating was awarded the registered provider has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.