Background to this inspection
Updated
18 January 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
Church Way is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because the service is small, and people are often out, and we wanted to be sure there would be people at home to speak with us.
What we did before the inspection
Before the inspection, we looked at the information we held about the service. This information included statutory notifications the provider had sent to CQC. A notification is information about important events which the service is required to send us by law.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all this information to plan our inspection.
During the inspection
During the inspection we spoke with the registered manager, the provider and a care worker. We met with one person who used the service and carried out observations of their interactions with staff. We spoke on the telephone with one person’s family member about their experience of the service.
We looked at one person’s care records and their medication and medication administration records (MARs). We looked at other records including quality monitoring records, recruitment and training records for three staff and other records relating to the management of the service.
Updated
18 January 2020
About the service
Church Way is a residential care service that provides short term respite care for adults with physical and or a learning disability. At the time of the inspection one person was using the service. The service can support up to three people.
The service has been developed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
There were processes in place to protect people from the risk of abuse and harm. Risks to people were assessed and measures were in place to keep them safe. Safe recruitment processes were followed, and people were supported by the right amount of suitably skilled and experienced staff. Medicines were used safely. There were systems in place for reporting accidents and incidents and learning from them.
People’s needs, and choices were assessed prior to them first using the service and at the beginning of each stay. Staff worked within the law and followed best practise guidance in meeting people’s needs. Staff received the training and support they needed for their role. People’s dietary and healthcare needs were understood and met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were well treated, their privacy, dignity and independence was promoted and respected. Staff knew people well and had formed trusting and positive relationships with them and their family members. People openly expressed their views and opinions and were involved in decisions about their care.
People had choice and control, their care and support were planned around their wishes and preferences. People knew how to complain, and they were confident about complaining if they needed to. Complaints were used to improve the service.
The registered manager and provider promoted a culture which was person-centred, open and inclusive. There was good partnership working with others to meet people’s needs. Regular checks were carried out on the quality and safety of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 01 November 2018 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had yet to be rated since it registered with the CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.