Rather Home Care 169-171 Queens Crescent

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have choice and control enabling them to make decisions about their care. Staff actively encouraged independence, prioritized people’s needs, and ensured their comfort and well-being. Management and staff had a calm and kind attitude and took time to engage people in discussions about their needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and relatives told us they felt involved in all aspects of their care planning and were encouraged to make choices and express their preferences. Some of the comments we received from people were, “I have regular carers and they are kind towards me. I know them now and they know me. They encourage me to do what I can for myself such as washing my own hair. I have nothing to complain about”. Staff’s attitude and approach to care was highly praised by people. A relative told us: “They promote my relative’s independence; for example, by encouraging them to stretch their hand around the cup so they can drink by themselves”. A person told us: “The carers are very polite and always ask if there’s anything they can do”.

Staff told us they would have no reservation for their relatives to be looked after by the agency. A staff member told us: “I ask people what their preferences are and I give them choices. If someone is not able to communicate verbally, I observe what they like and they dislike”.

Care plans contained enough detail about people’s preferences about their care and support. The provider used a digital care planning and daily notes system to add more detail to the care plans and make them more personalised.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.