16 October 2023
During an inspection looking at part of the service
About the service
Aucklands Care is a residential care home providing personal care to 8 people at the time of the inspection. The service can support up to 10 people, the first floor is accessible by a stair lift.
People’s experience of using this service and what we found
Right Support:
The service gave people care and support in a safe environment. The service supported people to have choice, control and independence. People were able to pursue their chosen interests without being at risk of harm. For example, staffing levels were adjusted to enable people the opportunity to leave the building and visit local amenities when they wished. Staff communicated with people in ways that met their needs. Staff supported people with their medicines to achieve the best possible health outcome.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care:
People could communicate with staff and understand information given to them because staff supported them consistently and, understood their individual communication needs. Staff understood how to protect people from poor care and abuse. The service worked with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. People's care, treatment and support plans reflected their range of needs, and this promoted positive wellbeing and enjoyment of life.
Right Culture:
People and their relatives described the staff as, “Extremely caring” and told us, “The registered manager here watches over things to keep me safe”.
People and those important to them, were involved in planning their care. The provider evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. The management of the home valued and acted upon people's views.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was outstanding (published 12 March 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service remains outstanding. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Aucklands Care on our website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.