We carried out a review of the data available to us about Knightsbridge Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Knightsbridge Care Limited, you can give feedback on this service.
About the service
Knightsbridge Care Limited is a small domiciliary care agency providing care to people in their own homes. The service is registered to provide care to people living with dementia, mental health conditions and physical disabilities. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, the service was providing personal care to one person.
People’s experience of using this service and what we found
Relatives told us they felt their loved one was safe with staff. People had not experienced missed visits. Risks associated to people’s care were assessed and managed appropriately including in relation to the management of medicines.
Staff told us they had sufficient time to travel in between visits and they felt they could discuss with the management of the service if they needed further time. Staff had received relevant training in relation to their role and told us they were offered opportunities for further training and progression.
We observed there were adequate supplies of personal protective equipment (PPE) available for staff in the office. Relatives told us they felt staff followed good infection prevention and control practices. Staff told us there were systems in place to ensure they always had enough PPE.
We were told staff were kind, caring and respectful towards people using the service. Staff encouraged people to be as independent as possible. People’s care plans provided staff with detailed information on how to support them effectively.
There were systems in place to monitor the quality of care provided. Relatives and staff told us they knew how to complain and told us they felt confident the registered manager and provider would listen to their concerns and address these appropriately.
Relatives and staff told us they felt the leadership of the service was effective and encouraged people to be engaged in the service and involved in their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 June 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by our data insight that assesses potential risks at services, concerns in relation to aspects of care provision and as the service had not been inspected since registering with CQC. As a result, we undertook a comprehensive inspection of all five key areas.