At the time of our inspection Your Life (Eastleigh) was providing approximately 38 hours a week of care and support to seven people in their own homes.We looked at documentation such as care plans, visit schedules, policies and procedures, training records, staff records, surveys and audit material. We spoke with the registered manager, duty manager and two care workers. We discussed the training and support they received.
We met with three people in their homes and one relative of a person using the service. They told us about the service they received.
We considered our inspection findings to answer questions we always ask;
' Is the service safe?
' Is the service effective?
' Is the service caring?
' Is the service responsive?
' Is the service well led?
This is a summary of what we found '
Is the service safe?
The service was safe. People using the service said they felt safe and were involved in the care and support they received. They also understood the care they were receiving.
People's needs were assessed and care was planned and delivered in line with their individual care plan. The registered manager told us that when people were referred to the service an assessment was carried out to ensure they could meets the person's individual needs.
We saw that people's care plans contained the information staff needed to care for people safely and was easy to read. Information was stored in sequence and this made the care plan easy to follow.
Care plans for people who use the service were stored in filing cabinets within the provider's offices. These cabinets were lockable and therefore files and records containing people's personal details were kept securely.
Is the service effective?
The service was effective. We spoke with two care workers who recognised they had a role in encouraging and prompting independence.
Daily records we saw showed that care and support was being delivered in line with people's plans of care.
We found that each care worker had completed induction training before they started providing care. Induction training covered topics such as moving and handling, medicines management and safeguarding of vulnerable adults.
Is the service caring?
The service was caring. People using the service said care was provided in a respectful way. A relative of a person using the service said: 'I really don't know what I would do without them [care workers].
One person who uses the service said: 'My carer is very good. She knows all about me. I do miss her when she has a day off but the person who comes in her place is just as pleasant'.
Is the service responsive?
The service was responsive. Staff explained how they respected people's privacy and dignity. They all said they had been trained to provide care in a way that people would like.
Initial assessment showed a plan of care was drawn up in consultation with the person concerned. Risk assessments were completed to help to ensure staff worked safely.
Is the service well led?
The service was well led. People using the service told us they could recall reviewing their care plans with the duty manager or the registered manager.
Records we examined showed us that the provider's quality and performance manager had carried out an internal audit of the service every two months. This included complaints, incidents and accidents, health and safety issues, a review of care worker files and care plans for people using the service.