This practice is rated as good overall. The practice was previously inspected in October 2014 when it was rated good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection of Lofthouse Surgery on 7 November 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes. Learning from incidents was shared with others to prevent recurrence.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines. The practice had developed action plans to improve performance when this had been identified as being required.
- Staff involved and treated patients with compassion, kindness, dignity and respect. Patient feedback was positive regarding the treatment they had received.
- Patients generally found the appointment system easy to use, and reported that they were able to access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation. The practice was an early adopter of health improvement programmes, and actively participated in social prescribing.
- Services had been developed to meet the specific needs of their population.
- The practice worked with others at a locality level to plan and develop services.
We saw one area of outstanding practice:
- The practice had developed extensive and dedicated services which supported patients with a learning disability. We saw that these services had delivered effective outcomes for patients and were responsive to their needs. Learning and experiences from their approach to the delivery of these services were openly shared with others to disseminate best practice.
The areas where the provider should make improvements are:
- Continue to review and improve performance in relation to diabetes and other long-term conditions where performance has been below local and national levels.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice