Duke Medical Centre

Updated 6 July 2018

Duke Medical Centre is located in the centre of Sheffield. The practice provides services for 6,940 patients under the terms of the NHS General Medical Services contract. The catchment area, which includes an inner city area, is classed as within the most deprived areas in England. Income deprivation indices affecting children (32%) and older people (34%) are significantly higher than the clinical commissioning group (CCG) (29% and 24%) and England (24% and 20%) averages. The age profile of the practice population is broadly similar to other GP practices in the local area.

The practice has three GP partners. They are supported by a salaried GP, a senior nurse, a prescribing nurse, a senior healthcare assistant, healthcare assistant, a practice manager and a team of reception and administrative staff.

The practice is open between 7am and 6pm Monday to Wednesday, 7.30am to 4pm on Thursday and 8.30am to 6pm on Fridays. Appointments with all staff are available during the practice opening hours. A phlebotomy service with the healthcare assistant is available daily.

In addition to pre-bookable appointments that can be booked up to two weeks in advance, urgen t appointments are also available for people that need them. The practice is located in a purpose built health centre with parking to the front of the building and accessible facilities.

Routine and specialist clinics such as long-term condition management and ante-natal care are also available. Out of hours care can be accessed via the surgery telephone number or by calling the NHS 111 service.

Updated 6 July 2018

This practice is rated as Good overall. (Previous inspection November 2016 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

This inspection was an announced comprehensive inspection carried out on 15 May 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Review the systems to track prescriptions through the practice, frequency of emergency medicine checks and access to atropine to keep patients safe.
• Complete an overall health and safety risk assessment of the premises.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Updated 6 July 2018

Updated 6 July 2018

Updated 6 July 2018

Updated 6 July 2018

Updated 6 July 2018

Updated 6 July 2018