19 September 2019
During a routine inspection
Not everyone who used Synergy Homecare received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Risks to people’s health needs were assessed. However, we found some information was not up to date regarding people’s dietary requirements and skin condition to provide staff with guidance on the actions they needed to take.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The provider had policies and procedures in place and staff had been trained. However, some care and support plans did not accurately record the support people needed when making decisions about their care and when best interest decisions had been made.
The provider’s quality assurance checks had not identified some of the issues found during this inspection regarding assessment of people’s health risks and accurate recording of people’s capacity.
Staff knew how to safeguard people from abuse. Medicines were managed safely. The provider had a safe recruitment process in place. Staff received training and supervision to support them to effectively carry out their roles.
The management team used information following accidents and incidents to reduce the likelihood of future harm and learn lessons.
People and their relatives told us they were supported by a staff team who knew them well and were skilled and knowledgeable. The service provided flexible care, person-centred support in line with people's needs and wishes.
People's privacy, dignity and independence was supported. People could plan for their future, including their wishes at end of life.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 October 2018 and this is the first inspection.
Why we inspected
This was a planned inspection.