Updated 14 June 2019
The Tinnitus Clinic is located at 86 Harley Street, London, W1G 7HP. The provider leases two consultation rooms at the location which houses a number of other medical practitioners and clinics which are not related to The Tinnitus Clinic.
The service provides assessment and treatment of Tinnitus, hearing loss and Hyperacusis using evidence based therapies. (Tinnitus is a conscious awareness of a sound in the ears or head that is not due to an external sound. It can be heard in one ear, both ears or in the head. Hyperacusis is the name for intolerance to everyday sounds that causes significant distress and affects a person's day-to-day activities). People using the service are adults from 18 years of age.
The team consists of a male lead audiologist, a female senior audiologist / practice manager and a female therapist. There is a male ear, nose and throat (ENT) consultant contracted to the service.(If a patient has not consulted with a doctor prior to treatment the ENT consultant is brought in to carry out a medical assessment). However, no medical treatment is carried out on the premises. There are three administration staff located in a separate building which acts as a call centre. Appointments can be booked online, by email or through the call centre. The clinic is open Monday to Friday 9am to 5pm.
The providers website is located at; https://www.thetinnitusclinic.co.uk/
The provider is registered with the Care Quality Commission for the regulated activities of Diagnostic and screening procedures and Treatment of disease, disorder or injury.
How we inspected this service
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.