The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: FocusAbility Support and Care Services

9 Merleswen, Dunholme, Lincoln, Lincolnshire, LN2 3SN (01673) 866703

Provided and run by:
FocusAbility Support & Care Services Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

11 December 2013

During a routine inspection

FocusAbility is a new service that provides care and support to people in the community as well as providing day service opportunities. On the day of our visit personal care was being delivered to four people in their own homes. After our visit we spoke with the family members of people who used the service by telephone. One person told us, 'They are extraordinary; none of them [relatives] would have a positive life without their service.' Another family member said, 'I'm delighted with the service, the manager is very forward thinking, dynamic and proactive.'

We looked at four care records and saw each person had a detailed individual support plan. These were written in a way that promoted each person's independence and respected their privacy and dignity.

We saw people's needs were assessed and individual support plans were developed. Individual risk assessments were undertaken and control measures put in place. Family members told us they had been involved in the individual support plans and subsequent reviews.

Procedures were in place for safeguarding vulnerable adults. Staff had received training and knew what to do in the event of suspected abuse.

Robust recruitment procedures were in place. Legal checks were made and staff underwent an induction and shadowed staff. Staff told us they felt supported in their role and were pleased to be working for the provider. This was because of the services person centred approach.

We found systems were in place to assess and monitor the quality of service provision. Staff told us they continually gained people's views about the care and support they received. A complaints procedure was in place and an easy read leaflet complaints leaflet was available.