We carried out a review of the data available to us about Icare Solutions Burnley Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Icare Solutions Burnley Ltd, you can give feedback on this service.
Icare Solutions Burnley Ltd is a home care service, providing personal care and support to people in their own homes. At the time of the inspection, the service was supporting five people.
People’s experience of using this service and what we found
Staff visited people on time and stayed as long as they should. No-one had experienced any missed visits. The registered manager needed to improve recruitment processes and we have made a recommendation about this. Staff managed risks to people’s health and wellbeing appropriately. The provider’s processes for managing people’s medicines did not reflect current guidance and he made the decision during the inspection to stop providing this type of support. We have made a recommendation about any future support provided to people with their medicines.
Staff completed an induction and training which enabled them to meet people’s needs. Staff supported people to eat and drink enough and provided appropriate support with their healthcare needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People liked the staff who supported them and told us staff treated them well. They told us staff were caring, kind and respectful. Staff involved people in decisions about their care and provided them with support which reflected their diversity and what was important to them. Staff respected people's right to privacy and dignity and encouraged them to be independent when it was safe to do so.
People were supported by staff they knew. They told us staff offered them choices and provided them with individualised support that reflected their needs and preferences. Staff supported people to follow their social and cultural interests, which helped them avoid social isolation and loneliness. No formal complaints had been received by the service.
Staff were clear about their roles and responsibilities and provided care which resulted in good outcomes for people. The service worked in partnership with community agencies to ensure people received the support they needed. People, relatives and staff were happy with how the service was being managed. Staff felt valued and well supported by the registered manager and office manager. The provider had effective oversight of the service and the support staff provided to people.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
The service was registered with CQC on 24 October 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the service’s date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.