Archived: Cera Trafford

Homecare4U Trafford is a domiciliary care agency providing personal care to people living in their own homes within Sale and surrounding areas. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 21 people were receiving personal care.

People’s experience of using this service and what we found

People told us they felt safe when being supported by staff from Homecare4U Trafford. They described staff as reliable and confirmed they had never experienced any missed visits. Staff said they were happy with the way their visits were planned and said they were not rushed to complete tasks. Risk was appropriately managed and addressed. Staff were aware of processes to follow should they have any concerns about the care and treatment of people who used the service.

We saw evidence of partnership working to develop and maintain a high quality, person-centred service. Care plans were developed in line with good practice and were reviewed when people’s needs changed. People who used the service told us they experienced positive outcomes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives told us the service was person-centred. They said care was delivered in line with preferences and wishes. Staff were described as kind caring and patient. There was a focus on developing independence. People were supported by staff who knew them well. Concerns were proactively addressed by the senior management team and lessons were learned from any feedback provided.

Everyone we spoke with told us the service was well-led. The management team and staff had clear roles and responsibilities and were committed to ensuring the service provided was good. Staff told us they were adequately supported by the management team and were happy with the training provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 09/11/2018 and this is the first inspection.

Why we inspected

This was the first planned inspection of this new service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.