We carried out a review of the data available to us about Hand To Hand Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hand To Hand Care Ltd, you can give feedback on this service.
Hand to Hand Care Ltd is a domiciliary care service providing personal care to 6 people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The service was safe. People were protected from the risk of abuse. Staff knew how to support people to remain safe from risks. Action was taken to reduce risks to people.
The service was not undertaking medicines administration but was able to do so if this was assessed as needed for people.
There had been no incidents at the service. There was a system in place to record, action and respond to incidents if these occurred in the future. Measures were in place to prevent to risk of infection.
People’s needs were assessed prior to commencing with the service, this included needs relating to equality and diversity and end of life. These assessments were used to develop care plans. Care plans were updated when people’s needs had changed. People told us they were involved in the planning of their care and their needs and preferences were taken in to account.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were enough staff to support people. Staff had the skills and knowledge they needed to provide support to people.
People told us calls were on time and no calls had been missed. People were positive about the staff who provided their care. People told us staff were kind and caring and supported them to maintain their dignity and independence.
Staff worked in partnership with other services. Where people needed a referral to a health and social care professional these had been made. For example, where people would benefit from aids and equipment to support their mobility.
There was an appropriate system to manage complaints. The registered manager and provider worked alongside staff to deliver care and had oversight of staff practice. There was a positive culture at the service and staff were happy and motivated.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15/11/2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration
Follow up
We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.