The Firefly Club Care Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

This assessment took place between 29 May and 17 June 2024. We carried out site visits to the service on 29, 30 May and 13 June 2024. The Firefly Club Care Home is a residential care home providing care to people with a learning disability and autistic people. We assessed all the quality statements in the key questions, safe and well led. For the quality statements we did not assess, we used the ratings awarded at the last inspection (published 07 September 2023) to calculate the overall rating. At our last inspection, the overall rating for the service was requires improvement. At this assessment, the provider had made improvements and the service is now rated good. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We found The Firefly Club Care Home were meeting the principles of right support, right care, right culture. Right support- the care home was a suitable environment to meet people’s needs. People were able to move around the service freely and had a choice of communal and private spaces which they could use. Staff and leaders were committed to continuing to work to make improvements to promote people’s wellbeing, choice and independence. Right care- The provider had taken steps to improve the training and support staff received in their role to help develop a more consistent approach when supporting people. The majority of staff had a good understanding of people’s needs and were motivated in their role. However, this was not consistent as some staff’s communication and engagement with people could have been more effective. Right culture – the registered manager and provider’s senior leaders promoted a positive ethos that focused on making improvements to the quality of care, with people at the centre of their thinking.

People's experience of this service

People were unable to give us verbal feedback about their care. Therefore, where appropriate, we spoke to relatives about their family member’s experiences of receiving support and care. Overall, the majority of relatives were happy with the standard of care provided to their family members. They felt their family members were safe, the provider managed risks effectively, and most permanent staff had a good understanding of people’s needs. However, they felt some staff needed extra training in supporting people around their behaviour and anxiety. They also felt people needed more support to lead full and active lives and that improved consistency in staff’s approach would benefit people in this area. They told us that people needed more support in being encouraged to access activities or follow interests. They told us that some staff lacked the confidence or motivation to plan and carry out these tasks. Some relatives also felt improvements could be made to the suitability and cleanliness of the environment at the service.