Updated 11 June 2024
We carried out an announced assessment on Waverley PMS on 1 and 2 July 2024. Waverley PMS is an NHS GP practice located in South East London. At the time of our assessment, there were approximately 4400 people registered with the service. We conducted this assessment due to receiving information of concern. We assessed 12 quality statements across safe, effective, caring, responsive and well-led key questions and have combined the scores from these areas with scores from the previous inspection. We found that processes and procedures did not always keep people safe. Patients with long term conditions were not always monitored in line with best practice guidance. Governance processes were not always effective in the identification and management of risk. We found that patient feedback was mostly positive about the care received and access to appointments.