10 October 2023
During an inspection looking at part of the service
Trends Healthcare Westcliff is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 10 people receiving a regulated activity.
People’s experience of using this service and what we found
Feedback from families and relatives was positive. A relative told us, “I am absolutely delighted with the service, they are so helpful, I feel blessed.” One person told us, “They [staff] are very good. I feel lucky to have them.”
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. Care was personalised around people’s needs and preferences. There were enough staff to meet people’s needs. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. The registered manager enabled staff to develop their skills to provide good quality care.
There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents. Medicines was administered by staff who had received training to do so.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager continuously developed their own skills and staff skills to promote positive outcomes for people using the service. Staff remained committed to providing good quality care. Quality assurance systems were in place to monitor the quality and safety of the service. The registered manager maintained good oversight of the service and used this to continuously drive improvements and adhere to best practice principles.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The rating at the last inspection was good (published 18 October 2019).
Why we inspected
We received concerns in relation to staff recruitment. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Trends Healthcare Westcliff on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.