About the service 365 Divine Care is a domiciliary care agency providing personal care to people in their own homes, this included older people and also younger adults with physical disabilities.
At the time of the inspection, there were six people using the service who were receiving help with personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We found that the provider had made improvements in relation the breaches of regulations we found at the last inspection.
People and their relatives were happy with the care they received and said care was delivered in a safe way. They said care workers attended on time and stayed for the full duration of their visit. The provider operated safe recruitment procedures. Risks to people, included those associated with medicines support were assessed, and management plans included ways in which the risks could be reduced to keep people safe from potential harm.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider carried out assessments before people started to receive care and people were supported in relation to their health and dietary needs. The provider supported its staff to attend training which helped to ensure they were competent in carrying out their roles and staff attended regular supervision meetings.
Care plans were individual to people, reflecting their current needs and contained person centred information such as their likes and dislikes and how they wished to be cared for. The provider encouraged feedback from people, relatives and staff and people were given details on who to contact if they were unhappy about the care they received.
The service was well-led. The registered manager was open to learning and improving the service, listening and acting upon feedback received. Quality assurance checks were in place to monitor the quality of service that people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 17 June 2021) and there were breaches of regulation in relation to safe care and treatment and staffing. The provider completed an action plan after the last inspection to show what they would do and by when to improve.
At this inspection enough improvement had been made and the provider was not in breach of regulations.
At our last inspection we recommended that the provider reviews its processes around meeting the accessible information standards and its quality assurance processes. At this inspection we found the provider had acted on these recommendations and had made improvements.
Why we inspected
This inspection was prompted by a review of the information we held about this service. As a result, we undertook a focused inspection to review the key questions of safe, effective, responsive and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk