Carlton Supported Living

Carlton Supported Living is a domiciliary care agency. The service provides personal care and support to people with learning disabilities or autistic spectrum disorders, older people and young adults living in their own homes and flats. Not everyone who used the service received personal care. CQC only inspects the service being received by people provided with 'personal care.' This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection six people were receiving support with personal care.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

There were enough staff to meet people’s support needs. Safe recruitment procedures were followed. We recommended the provider review the way they provided induction training to new staff to ensure people’s confidentiality was not compromised.

The service was safe. Staff knew how to recognise and report any concerns about people’s safety and welfare. People who used the service were provided with information about how to keep themselves safe both at home and in the community.

Risks to people’s safety and welfare were identified and managed. People’s medicines were managed safely. People were supported by staff who had received training relevant to their roles.

People were supported to meet their dietary needs and to access healthcare support where needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were supported by staff who were kind and caring and knew them well. People were supported to take part in activities which reflected their interests and provided opportunities to develop relationships with their peers. People were supported to maintain relationships with family and friends.

People were given information in a format suitable to their needs. Complaints were taken seriously and where necessary changes were made to improve people’s experiences.

The provider had systems in place to monitor the safety and quality of the service. The provider was committed to the continuous improvement of the service and there was an improvement action plan in place to support this. People were given the opportunity to share their views and suggestions for improving the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 December 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.