Background to this inspection
Updated
9 April 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because the service is small, and people are often out, and we wanted to be sure there would be people at home to speak with us.
Inspection activity started on the 15 March 2022 and ended on the 22 March 2022. We visited the location’s office on the 15 March 2022.
What we did before the inspection
We reviewed information we had received about the service since registration. We sought feedback from the local authority. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with the one staff member at the service and arranged a suitable time to talk to two support workers, the registered manager and a person using the service. We reviewed a range of records. This included a person’s care records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found.
Updated
9 April 2022
About the service
Iconic Care Limited is a domiciliary care service which provides personal care to adults with a range of support needs in their own houses and flats. At the time of this inspection the service was supporting one person with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People using the service was safe. People were supported by staff who knew how to report any concerns of abuse to keep people safe. There were policies in place to guide staff on how to keep people safe.
People were supported by staff who understood their needs and ensured these were met. Staff received training relevant to their role. Staff were supported by the registered manager.
People told us staff encouraged them to maintain their independence and were professional. Staff respected people’s right to privacy and dignity. The registered manager knew the importance of person-centred care
People were supported by staff who knew them well and receive support in a timely manner People confirmed staff seek consent.
People were asked their view of the service and staff felt that the registered manager was approachable. There were effective systems in place to monitor and investigate complaints. People were asked to complete surveys asking for their views on the service.
This service was registered with us on 21 February 2020 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had not previously been rated.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Iconic Care Limited on our website at www.cqc.org.uk.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.