Barn Park Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s individual care plans did not routinely show how people and their relatives, if appropriate, had been involved or agreed to the content. Records did not demonstrate how people’s emotional and social needs were met. Health professionals were positive regarding staff working in partnership with them to the benefit of people living at the home.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People’s feedback on their involvement in their relative’s care plan was variable. Most said they had not seen anything written down. For example, they said, “I assume there is a personal plan in place, I can’t remember seeing it” and “They will talk to me about her care. I haven’t seen anything written down.” One person requested a copy of their relative’s care plan and commented, “It seemed quite basic.” The ‘This is Me’ document which supports person centred care was not completed for everyone living with dementia, so people did not have equal access to share information as to who and what was important to them. A staff member said this document was part of people’s care plan; we saw them completing a form with one individual to capture their life history. People were unsure how their relative spent their time and whether they had enough to keep them stimulated. For example, 2 people said, “She hasn’t got dementia so there isn’t a lot of company there for her. I would hope that the staff chat to her to keep her occupied” and “[Person’s name] does get bored, so he needs more things to keep him occupied.” Some spoke positively about the role of the hairdresser, access to the garden, previous cookery and craft sessions but as there were no longer newsletters or posts on Facebook, they were unsure about current events.

Discussions with the manager provided examples of where they had advocated for people living with dementia to receive an assessment, review, or treatment for a mental or physical health need. Health professionals were positive regarding staff working in partnership with them to the benefit of people living at the home. They told us staff were “responsive to questions and queries, and they are prompt in seeking medical advice, or requesting a visit if one of their residents becomes unwell.” Another health professional said, “I have found that when issues arise, staff are open to conversation and take advice and information on board, wanting to achieve the best for their residents.”

People’s individual care plans did not routinely show how people and their relatives, if appropriate, had been involved or agreed to the content. We also reviewed records of social interactions and activities to see if they met their individual needs. There was minimal recording for each person with significant gaps. For example, one person had no activities logged in June, July, and August 2023. This was despite comments they ‘loved’ activities which staff recorded as having a ‘magical’ impact on their wellbeing. Another person had 8 activities in 3 months, and none recorded in 5 months leading up to December 2023. This meant there was the potential for people’s mental well-being to decline if they became withdrawn.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.