London Care (Rogallo Place)

London Care (Rogallo Place) provide personal care to people living in Rogallo Place, an extra care scheme, sometimes known as assisted living or sheltered housing. Rogallo Place comprises of 63 self-contained apartments. The accommodation is the person’s own home. People’s care and housing are provided under separate contractual agreements. The Care Quality Commission (CQC) does not regulate the premises used for extra care housing. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 40 people were being supported with personal care.

People’s experience of using this service and what we found

People told us they received the care they needed, when they needed it. We found some areas for improvement. The recording of people’s medicines was not consistently accurate. People had not been given an opportunity to discuss their end of life preferences if they wished to do so. Some shortfalls during the inspection had been found during audits but timely action had not been taken to address them. Other shortfalls had not been identified during the auditing process. However, the registered manager took immediate action to address the shortfalls.

People and their relatives told us they felt safe receiving care and support from the service. People were supported by enough staff who had been recruited safely. People were protected from the risks of abuse and discrimination by staff who were trained to recognise the signs of abuse and knew how to report any concerns.

People’s care plans were updated when there were any changes in need or preference. People were supported by staff who were skilled and knowledgeable. Staff worked with health care professionals to support people to stay as healthy as possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us the staff were kind and caring. Staff knew people and their preferred routines well. Staff spoke respectfully about people. People’s privacy and dignity were respected, and their independence was promoted.

People told us they did not have any complaints but knew how to complain should they need to. People, their relatives and staff felt the service was well-led. The registered manager and staff worked closely with the local authority and other health care professionals to provide effective, joined-up care and support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 13/12/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on our current inspection programme.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.