Archived: Stanway Close and Greenway Road

Updated 5 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Stanway Close and Greenway Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.

What we did before the inspection

Before the inspection we reviewed the information, we held about the service. This includes the statutory notifications sent to us by the registered manager about incidents and events that occurred at the service. A notification is information about important events which the service is required to send us by law.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection-

We spoke with one person who used the service. We spoke with two members of staff including the registered manager and regional operations manager.

We reviewed a range of records. This included two people’s care records and one medication record. We reviewed one staff file. We also reviewed records relating to the management of the service including policies and procedures. We spoke with three relatives by telephone and requested information from two health professionals.

After the inspection –

We continued to seek clarification from the provider to validate evidence found. This included best interest decisions and complaints process.

Updated 5 February 2020

About the service

Stanway Close and Greenway Road is a residential care home providing personal care to up to eight people with learning difficulties, autism and mental health needs. At the time of the inspection there were six people living at the service.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People had effective relationships with staff who provided their care and support. People were supported and treated with dignity and respect; and involved in their care. Staff were well trained and skilled. They worked with people to overcome challenges and promote their independence. The emphasis of support was towards enabling people to learn essential life skills. Staff encouraged positive risk taking so people could experience new things and develop their independence.

There were enough staff on duty to meet people's needs and people were supported on a one to one basis where agreed. The registered manager told us they were addressing the current vacancies and filling gaps with regular agency staff. Recruitment checks were in place and demonstrated that people employed were safe to work with people in care settings, had satisfactory skills and the knowledge needed to care for people.

People received personalised support based on assessed needs and preferences. People were supported to access healthcare services if needed. Staff had appropriate skills and knowledge to deliver care and support in a person centred way. Learning was shared with staff during supervisions, handovers and staff meetings.

People received support to take their medicines safely. Risks to people's well-being and their home environment were recorded and updated when their circumstances changed.

The service was managed by a registered manager who had a clear vision about the quality of care they wanted to provide. Staff were aware of their roles and responsibilities, and worked as a team to provide the appropriate support. A range of quality assurance checks were carried out to monitor and improve standards.

We received positive feedback regarding the leadership and management of the service. Management and staff were very clear about their roles and worked together as a team to provide appropriate support for people.

Rating at last inspection

The last rating for this service was good (29 January 2018). Since this rating was awarded the provider has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.