We carried out a review of the data available to us about Ruby Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ruby Care Services, you can give feedback on this service.
Ruby Care Services is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of inspection five people were receiving support with personal care.
People’s experience of using this service and what we found
The provider did not have formal recording systems in place to assess and monitor the quality and safety of the service.
We have made a recommendation about quality monitoring and oversight of the service.
Although staff had been trained in the safe management of medicines, there was no on-going assessment of their competence to ensure they administered people’s medicines safely, and in accordance with nationally recognised guidance.
Staff had received safeguarding adults from abuse training and knew how to act on any concerns. There was enough staff to meet the needs of the service. People told us they received care from a consistent team of staff and had not experienced any late or missed care call visits. Risk assessments were in place to manage potential risks to people’s health and well-being. Effective infection control processes were in place. Staff had access to appropriate personal protective equipment (PPE) to help prevent the spread of infection.
Staff received mandatory training to fulfil their role and responsibilities and felt supported and valued by the provider.
People and relatives were complimentary of the service they received and, without exception, would recommend Ruby Care Services to others. People and their relatives spoke positively about the kind, caring attitude of staff and were satisfied with the care and support they received. Staff treated people with dignity and respect and people's independence was promoted.
People were supported to maintain good health and access health care professionals. Where required, people were supported with their nutritional needs.
People had individualised care plans which met their needs. People were consulted over their care and support needs and were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 December 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the length of time the service was registered and when they commenced providing a regulated activity.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.