13 December 2022
During a routine inspection
People’s experience of using this service and what we found
People were supported safely by staff. Systems and processes were in place to monitor this. Recruitment procedures ensured that only suitable staff were employed to support people. There were sufficient staff to meet people’s needs.
People received the support they required with their medicines. Staff worked consistently within the providers policy and procedure for infection prevention and control. Staff said they had a constant supply of personal protective equipment for use.
People’s needs were assessed and reviewed in detail before receiving a service. People’s health care needs were documented, and staff knew when to liaise with health care professionals as required. Staff had the knowledge and experience to meet people’s needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Feedback from people and relatives told us that people were supported with respect and dignity, and they had their independence promoted when required.
Complaints procedures were in place and staff told people how to use them. The providers systems and processes monitored the quality of the service being provided. People’s views and were sought through surveys, which were analysed and used to identify where improvements were needed.
The registered manager ensured that checks and audits were in place and used effectively to drive improvements. Staff were supported through ongoing monitoring and good communication. Information was shared with staff to support in the delivery of good quality care .
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement report published 14 February 2020.
The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was prompted by a review of the information we held about this service. The overall rating for the service has changed from requires improvement to good based on the findings of this inspection. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Gemini Exclusive Care on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.