Background to this inspection
Updated
7 April 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team
This consisted of one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the provider 48 hours’ notice because we needed to ensure somebody would be available to assist us with the inspection. Inspection activity started on 12 December and ended on 27 December. We visited the office location on 12 December to see the registered manager and to review care records and policies and procedures.
What we did before the inspection
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with the registered manager. We reviewed a range of records including one person’s care record, one staff file and a variety of records relating to the management of the service, including policies and procedures.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We spoke with one person about their experience of care provided and one care worker.
Updated
7 April 2020
About the service
MediGreat Health is a domiciliary care agency. It provides personal care and support to people living in their own homes. At the time of the inspection one person was using the service.
People's experience of using this service
The provider had processes in place for reporting safeguarding allegations. Staff followed the guidance in the provider’s safeguarding policy to keep people safe from abuse and for reporting allegations of abuse promptly for investigation.
The registered manager completed assessments with people and relatives. Assessments identified their care and support needs and risks to people’s health and wellbeing. Plans were put in place to mitigate those risks and to carry out people’s assessed care.
People had their medicines managed well. Records used in the administration of medicines were completed accurately using an electronic system and the registered manager completed an audit of these records for completeness.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Social activities were arranged independently but staff supported people to maintain relationships with friends, relatives and to develop new interests. People’s nutritional needs were met and staff understood people’s meal preferences and provided this support when required.
People understood that they could make a complaint about the service if they were unhappy. People gave positive feedback about the care received, staff and of the management of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection and update
This service was registered with us on 31/12/2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date we registered the service.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.