1, 9 August 2013
During an inspection in response to concerns
Staff had a good knowledge and understanding of safeguarding. We found all staff had completed recent safeguarding training.
The provider had robust recruitment and selection procedures to ensure the right staff were employed. One family member commented, 'Staff are very professional, friendly and approachable.'
Staff had completed all of their mandatory training within the last 12 months. We found staff had their competency assessed before they took sole responsibility for people they cared for.
We found the provider had systems in place to ensure the quality of the service provided and to ensure that improvements were made to care delivery, where required, following care audits.