5 July 2022
During a routine inspection
29 Hornbeam Road is a domiciliary care agency and provides personal care and support to people who require assistance in their own home. At the time of our inspection five people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
Medicine administration support was being provided. People received medicines as prescribed. We made a recommendation about the provider strengthening processes around the auditing of medicines.
The provider carried out checks on the suitability of staff before they started work.
There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents.
Before people started to use the service, their individual needs and preferences were discussed and recorded for staff to follow. Staff had appropriate skills to meet people's needs. People told us staff were suitably trained and records showed staff had received training appropriate to the role.
People had support to prepare their meals and drinks where they needed this. Staff and the registered manager worked effectively with community health and social care professionals to ensure people's needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were complimentary about the care and support they received from staff. There were some systems in place to monitor the quality of the service and recognise when improvements were needed. People knew how to raise issues or complaints and found the service responsive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15 February 2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.