Primadent Limited

Updated 29 August 2024

We had previously undertaken an unannounced on-site assessment of Primadent Limited on 14 August 2024, in response to information of concern. The assessment focused on infection prevention and control under the safe key question. During our previous assessment, we found the registered provider was providing safe care in relation to infection prevention and control. We undertook a further on-site assessment on 10 December 2024 to assess the remaining topics of the safe key question and the effective, caring, responsive and well-led key questions. We found the practice had met regulations. Patients’ care and treatment was provided in line with current guidance. The practice had systems to manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. The practice is in Liverpool and provides NHS and private dental care and treatment for adults and children. There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. At the time of our assessment, the practice had 4 treatment rooms and the total number of staff was 9. During the assessment we spoke with 1 dentist, 2 dental nurses and 1 dental therapist who is also the clinical lead.

Updated 29 August 2024

Prior to our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 2 patients. On the day of our assessment, we saw online patient feedback from over 300 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “The dentist takes things at my pace and explains what is happening and why”, “I always understand what is happening and am in control of my treatment” and “Great service and was put at ease straight away”. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.