Roseleigh Day Care

Updated 20 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was completed by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service had two managers registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered managers would be in the office to support the inspection.

Inspection activity started on 15 January 2020 when we visited the office and ended on 16 January 2020 when we made phone calls to relatives.

What we did before the inspection

We reviewed information we had received about the service since it registered with us in January 2019. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with three relatives and the two registered managers, who also provide care on behalf of the service. We reviewed a range of records including two people’s care records, staff training records, and records relating to the management of the service.

Updated 20 February 2020

About the service

Roseleigh Daycare Limited is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection two people were receiving personal care.

People’s experience of using this service and what we found

Relatives were satisfied with the service provided. A relative said, “I would recommend Roseleigh because the staff are very caring people. They don’t see what they do as a job or a task, they genuinely care for people as individuals.”

People were safe and trusted the staff. They had personalised risk assessments and care plans telling staff how to keep them from harm and meet their needs.

Staff were well-trained and experienced. They ensured people’s needs were met in the way they wanted. A relative said, “We like everything about the staff, they are lovely and kind, we can’t fault them.”

Staff knew people's likes, dislikes and preferences and encouraged people to maintain their independence and make choices about all aspects of their care.

Staff liaised with relatives and healthcare professionals, where necessary, to ensure people remained well. They supported people with their nutrition to help ensure they had a healthy diet.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service had an open and friendly atmosphere. The staff listened to people and relatives and made improvements as necessary. Audits were carried out to ensure the service was running well and providing good quality care and support

Rating at last inspection:

This service was registered with us on 24 January 2019 and this is the first inspection.

Why we inspected:

This was a planned comprehensive inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk